Terms & Condition – Tulip Holidays

Dear Guests,
We make every effort to provide you with the best services in a pleasant and friendly atmosphere at all times. We strive for your complete satisfaction and endeavor to provide a safe and secure journey without any misunderstandings between the tour escorts, the company and you at any time. Please read and understand the booking conditions for your holiday, before you register yourself for any of the tours. The Terms and Conditions are given below, on our website, the tour registration form and any other printed material, together with ‘Frequently asked questions and How to book your tour’ on page num breathe the basis of our contract with you.

Brochure Accuracy
This brochure along with tour tariff is published on 01 October 2024. Thus, all previous brochures, letters and any other modes of circulation stands ancelled. Every effort is made to ensure brochure accuracy at the time of publication, based on the available information. Yet errors and omissions may creep in. The maps used in the brochure are for reference only and are not to scale. We reserve the right to change any brochure information before or after a tour is booked, due to any events beyond our control. Tour itinerary, tour price, departure date and hotels are subject to change. If we are aware of these changes sufficiently beforehand; we will inform you in advance. Otherwise, our tour escort or local representative will inform you of the changes on tour. There are also very big Trade Fairs, Exhibitions, Sporting Events, National Holidays, etc. where all the Hotels are fully booked well in advance and therefore it may be necessary to stay in hotels in other cities

Jurisdiction
All disputes pertaining to the tour and travel conducted by the company and any claim arising there—under shall be subjected to Thane jurisdiction only.

Scope of Activity
We are basically traveling and holiday organizers only. We do not control or operate any airline or any other mode of transport like shipping, railway, motor, buses, coaches etc. We also do not own or control any Hotel, Transport or other facility or the services mentioned in this brochure. We take utmost care in selecting all the ingredients for making your holiday a comfortable one. We only select, but do not have any control in the running of them. Thus, we are not responsible for any injury, loss, personal harm, death or damage to the person or property which may be caused by the act or default of the management or employees of any independent contractor and arising outside our normal selection and inspection process. It is imperative that all the passengers who are joining our group tours, incentive tours and those who are FIT (Free Individual Travel) abide by and strictly comply and observe all the Terms and Conditions laid down herein.

Meals on Special Request
There are pre-set menus for meals provided on tour. In some places, packed meals would be served. The type of meals is clearly indicated in the brochure. Unlike an airline, we cannot process a special meal, nor can we guarantee a special diet for the passenger, except to the extent mentioned in the brochure and preferred by you. We, however, reserve the right to change the meal arrangements if circumstances make it necessary for us to do so. In the event of the tour participant missing any meal due to any reason, then no claim can be made for the meal he has missed and not utilized.

Hotels / Room
You will be out on sightseeing tours most of the time and hence we have taken care to select hotels, which are comfortable. Most of the rooms have a private bath or shower and they may be located in the city centre or away from the city centre. Air conditioning, central heating and other facilities are solely at the hotelier’s discretion, dependent upon factors such as weather conditions, local systems, tour type, etc. Triple rooms are not larger than twin rooms and the third bed is often a roll-away mattress put in a twin-bedded room. In exceptional cases where single rooms reserved by you are non-available, double or twin-bedded rooms will be provided. At times if a partner request is kept with us, but the same is not available Single occupancy charges will be applicable. If a partner is available, you will have to accommodate in double or triple occupancy. If at some hotels single rooms are non-available, the difference in cost, refund will be made by the Company for that particular hotel on prorate basis. Claims made in this respect cannot be accepted after the tour is complete. Passengers will have to abide by the check-in and check-out times of the hotels the check-in time is 3 p.m. and check-out time for the hotels is at 12 noon. Early arrivals and late departures should be adjusted by the guests themselves as per the respective check-in and checkout timings. All baggage and personal effects are at all times and in all circumstance’s responsibility of passengers. Tulip Holidays Pvt Ltd will not be responsible or liable in case of loss of such items from the hotel rooms during passengers stay. Laundry,telephone, mini bar, alcohol, beverages and food not on the menu, optional excursions, excess baggage fees, shopping, paid toilet, are all items of a personal nature. These extra items will be billed to you before leaving the hotel, ship/cruise or restaurant. They are payable by passengers and the company will not be liable for the same. In case of any extension, you have to manage all kind of Transportation & transfers on your own and at your cost. Hotel extension in the same hotel is not guaranteed.

Coach / Seating
We use air-conditioned/air-cool luxury coaches. The coaches may be equipped with an emergency washroom; however, this facility is not to be used in lieu of the rest rooms at our frequent comfort stops. On group tours, you are allotted seat numbers as per booking priority. You must follow the instruction of the tour manager in this regard. Seat nos. 1,2,3,4 in each bus/coach are reserved for the Tour Escort/Guides. There is a strict no smoking, drinking and eating policy in the buses. If passengers are carrying any high value items on the coach, company advices you not to leave them behind when you leave the coach. All baggage and personal effects are at all time and in all circumstances your responsibility. We will not be responsible or liable in case of loss of any items from the coach. Baggage insurance is recommended. Any damages caused by you to the coach during the travel shall be payable by you and the company will not be liable for the same.

Itinerary Changes
We may often operate more than one coach per departure date. For the comfort and convenience of the passengers, sometimes we change the direction, or slightly amend the itinerary, including the flight/train/coach routing. We will advise you of these amendments, prior to the start of the tour or on tour. In the event that a passenger/joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same. During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Alternatives will be offered wherever possible.

Payments
The registration amount paid while booking is a non-refundable non-adjustable and interest-free amount. The full payment must be received in accordance with the procedure laid down in the Brochure. Passengers must clear the entire billing amount of the tour at least 40 days prior to the departure date. Final payment must be made in Cash, Demand draft or Bank transfer in favour of Tulip Holidays Pvt Ltd payable at Mumbai. Cheques are acceptable before 15 days to schedule departure. If we do not receive the final payment by this date, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing. In case of dishonoured cheques, passengers will have to pay Rs. 300/- per cheque. Cheque dishonoured is an offence and the company reserve the right to take legal action. The bookings will be processed only after the registration amount is paid in full.

Tour Price
The price quoted in our proposal or brochure has been calculated as per the rates prevailing at the time of printing this brochure. The company reserves the right to amend/alter the price published in this brochure in case of supplier rate fluctuations, currency fluctuations due to changes in the various cross rates of exchange, changes in various taxes, visa fees and/or fuel costs, before the date of departure. Any such increase in price must be paid for in full before tour departure by the passenger. In exceptional cases, any increase in price on the tour must be paid in full by the guest on tour.

Deviations
If you wish to travel in advance i.e. before the published departure date as mentioned in the Brochure or like to come back on later date after the tour ends, you are requested to pay deviation as per airlines. The request for deviation should be given in writing at the time of booking as these requests are subject to availability and we are not holding seats for the same. The deviation request will be subject to availability. In case the dates requested by you are not available; we will suggest alternative options as per seat availability on desired segment.

Tour Price other than Ex—Mumbai
Tour price is based on departure from Mumbai (only International) unless specifically mentioned. Passengers boarding flights from other places will have to pay the entire airfare difference and bear any additional expenses such as airport transfers, hotel stay etc. on your own.

Visa
All passengers travelling with Tulip Holidays must be in possession of a valid visa for International Tours. It is at the sole discretion of the Embassy / High commission/Authorities to ask for original documents/personal interview of the passengers at any time. However, as granting or rejecting visas is the sole prerogative of the concerned Embassy / High commission Authorities even after submitting all relevant documents, the company, TULIP HOLIDAYS PVT LTD will not be held responsible for the same. In case the visa application is rejected by the concerned Embassy/consulate or authorities, due to incomplete /delayed documents furnished by the passengers or due to any other reason whatsoever, or there are errors in the date of visa granted or scanned photographs on the visa, the company shall not be liable or responsible for the same. All costs, charges in respect of the said application for the visa, shall be borne by the passenger. In case of visa delay or rejection for any reason 45 days prior to tour departure, company will levy an additional charge of Rs.10000/- per Pax. If the passenger needs to cancel a tour due to rejection of visa or rejection of entry into the country, the cancellation charges of the company will be applicable and shall be payable by the client. There will be no refund if the client, or any member of his party, is unable to travel due to the said reasons. When two or more families are booked together as a Group, for example, brothers/ sisters/ relatives/friends etc., Tulip Holidays does not guarantee that they all can travel together. It is totally the discretion of the respective Embassy / High commission whether to grant the visas to all the members of families/ groups together or not. Embassy / High commission may grant the visa to one family/ person & refuse to the other. In such a situation, the Cancellation fee and rejection charges will be applicable to each member as per the Cancellation policy of Tulip Holidays.

Foreign Exchange
It is binding on the passengers to get the required foreign exchange for the tour price from the foreign exchange division of the company. The passengers have to deposit equivalent Indian currency by cheque (minimum 15 working days in advance) or demand draft in favour of Tulip Holidays Pvt Ltd. Please note that rate of exchange applicable will be as per the day on which the foreign exchange is issued, and not the day on which the passenger has paid the cheque or demand draft (subject to realisation).

Insurance
It is advisable to acquire adequate Overseas Travel Insurance cover for protection from any expenses such as medical, legal, hospitalization, accident, etc. For most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. Insurance claim is at the sole discretion of the Insurance Company.

Transfer from one Tour to another
A transfer from the originally booked tour to another tour will be treated as a cancellation on that tour and a fresh booking on another. All cancellation charges as stated herein will apply. Tour price and discounts available during fresh booking will be applicable.

Discounts
The company reserves the right to amend, alter, vary or withdraw any of the discounts without prior intimation. The discount is valid for a limited number of seats and a limited period only. The discount given to the passengers will be at the sole discretion of the company and may vary from passenger to passenger and for bookings done on different dates for the same tour. To avail the discount, passengers must pay the full registration amount at the time of booking itself.

Cancellation
All services such as airline seats/hotel accommodation/ground transportation are pre-blocked well in advance. We are liable to pay penalties to all our suppliers/ vendors if these services are released within the mentioned time frame. If the passengers want to cancel the tour due to any reason, they have to make an application in writing to that effect, along with the original receipt issued by the company. Such cancellation will attract the cancellation charges given below: In case the passenger cancels his trip during the tour, no refund is possible. The passenger has to make own arrangements for the return journey. The air tickets are issued for group travel and are non-refundable and non-endorse able. Some individual flight tickets are non-refundable. These charges have to be borne by guests only. If the required number of tourists has not been booked on group tour, company has a right to cancel the tour and, in this case, full amount excluding air or train ticket or any mode of transportation which are not part of original itinerary, will be refunded. Air, train or any other mode of transportation charges are refunded only after deducting actual cancellation charges. We require minimum 25 tourists for International and 15 tourists for domestic tour to operate the group.

Cancellation Charges
If a circumstance forces you to cancel the tour, the cancellation must be intimated to us in writing. As per the booking conditions of the tour, we are constrained to levy the following cancellation charges per person. The minimum cancellation charge is the registration amount or as per table given below whichever is higher. If you cancel international tour after issue of visa and tickets then you have to pay Cancellation charges along with visa fee and ticket cancellation. In case the passengers cancel his trip during the tour, no refund is possible. The passenger has to make own arrangements for the return journey. The air tickets are issued for group travel and are non-refundable and non-endorse able.

International Tours

No. of days prior to departure written cancellation we receive your written application	The amount you must pay cancellation charges % on total tour price
More than 46 days	Registration amount
44-31 Days	20%
30-15 Days	40%
14-04 Days	60%
03-01 Days	80%
On the day of departure	100%
On Tour	100%

Above cancellation charges will apply on the total tour price (INR + FORE)
excluding the discount.

Domestic Tours

No. of days prior to departure written cancellation we receive your written application	The amount you must pay cancellation charges % on total tour price
More than 30 days	Registration amount
20-30 Days	20%
15-20 Days	40%
10-15 Days	60%
04-10 Days	80%
01 – 03 days or on departure day	100%
On Tour	100%

Above cancellation charges will apply on the total tour price excluding the discount.

Refund
Refunds if any, for amendments and/or cancellations will be paid directly to the passengers by the company strictly by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange within 45 days, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments were in part or whole in foreign currency. No refund will be payable, for any unused portion of the tour, due to whatsoever reason.

Important Conditions
Passenger’s signature on the booking form or paying the registration amount shall mean acceptance in totality of the ‘Terms and Conditions’ contained herein by the passenger/s. In case of one or more, but not all passengers signing the ‘Booking Form’, it shall be deemed that the others have duly authorised the concerned signing passenger/s. There is no contract between the company and the passenger until the company has received the initial registration deposit in accordance with the procedures in the brochure. The initial deposit just ensures a seat or participation on the tour but does not entitle any services such as air tickets, visas, hotel accommodations, until the full payment has been received. The full payment must be received in accordance with the procedures laid down in this brochure. If not paid in
that time, the company reserves the right to cancel the booking with subsequent loss of deposit and apply the cancellation charges as mentioned in the brochure.

Disclaimer
Loss of Property or Life: Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused; Any change in flight schedule or meals not being served; The company does not hold any responsibility for flight delays, rescheduling cancellation of flights and miss-connection occurred due to airline problem. Tulip Holidays is not responsible for any alternate arrangements and the guest has no right to claim any loss or consequences arising due to the same. Any overstay expenses due to delay or changes in air, bus, ship, train or cancellation of special bogie or other services due to sickness, weather conditions, strike, war, quarantine, or any other cause whatsoever. Sightseeing missed and/or the program being curtailed after commencement of the tour and before the due period due to any unavoidable circumstances and any reason beyond our control such as political, natural calamity, monument under renovation, heavy rush at sightseeing places, road traffic congestion etc. All the loss or expenses will have to be borne by the passenger. Tourist baggage, Passport & other valuable items lost by the airlines or by independent contractor or their agents, hotel staff, bus/coach or while travelling etc. Company is not responsible. If any tourist loses baggage, passport, cash, jewellery or any other valuable due to theft or by any other reason whatsoever during the tour, company will not be responsible for the same. Every tourist must have to take care of their valuables at all the time. The coach drivers, mostly on international routes, are bound by specific Rules. Any sightseeing missed due to delay by any passenger is non-refundable.

Special Note
** Even if a client is unable to reach a place of commencement of tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as No-show on the tour and 100%cancellation charges will be levied. ** If no action is brought against us within one month of the last day of the tour, we shall be discharged from all liabilities under/or arising out of this contract and the client shall be deemed to have relinquished/abandoned all his rights under or arising from this contract. All tours are subject to RBI/G.0. I rule for group tour passengers

Airlines Reservation
All Airlines Reservations are confirmed as per group movement hence all passengers have to travel together. Any change in air routing will be considered as a FIT ticket. Difference in the Airfare charged as per the airlines subjected to availability of seats. Once air ticket is issued any change made by passenger, amendment charges will be applicable and subjected to availability of seats.

Remarks
No refund for un—utilized service. GST on the package will be charge extra 5%as per the current rate. Any further changes levied by the GOVT would be charged as per regulations. The cost of FOREX component will be collected in Indian currency only as per the FOREX card rate as on date / day of final payment. All flights, hotels itinerary restaurants subject to change without prior notice. Airport transfers will be provided only if passenger travel with the group. Package available to passengers eligible to BTQ only is subjected to Gal / RBI approval. All tours subjected to the Terms and Conditions of Tulip Holidays Pvt Ltd as printed in Brochure. When you book any of our tour, it is considered that you have read and accepted the terms & conditions.

Payment Details

Pay On: Tulip Holidays Pvt.Ltd.
Bank Name: ICICI Bank
Account Number: 003505017701
IFSC Code: ICICI0000035
Branch: Thane Branch. 400 602